Reviews

They are great!! Alex is honest, knowledgeable, and reliable. He knows his stuff. I would recommend anyone to Trotter air services.

My A/c stopped working and I called Trotter. 2 hours later and they had be back in business. Fantastic service from Alex and great timing. Many thanks!

Sean, Chris, Alex, Juan, and Jose did a great job replacing 3 of the 4 systems in the house. Our house has been remodeled and expanded 4 times and the HVAC systems were a hodgepodge. They installed the systems, added new returns, rerouted ducts, added attic walkway flooring and made the overall systems much more user friendly. Thank you.

After having been with one of the large HVAC companies that spends lots of money on TV commercials and whose Technicians earn commissions, I asked neighbors for recommendations when our AC went out and a number of them recommended Trotter Air Services. This family run business came to my house and within minutes diagnosed the problem and fixed the AC. It's refreshing to see an honest HVAC company when it's becoming a rarity in this business. I highly recommend Sean Trotter and his team.

I've used Trotter Air for many years and they are a wonderful family business to work with. They are trustworthy and don't try to oversell you like some of the big boy services (one of them we switched from). For example - our previous service said we needed to replace our AC and furnace. I got a second opinion from Trotter Air. That unit ran for another 6 years with maintenance and care from Trotter Air. The unit eventually gave out (at 20 years old) after the Texas Freeze and Trotter Air replaced it with a much better unit. This business is great and a welcome relief because I know I'm getting the truth about what is happening with my units.

Super ! Pleasant professional knowledgeable.

Great customer service and professionalism. Sean and Chris know what they are doing and they take the time to explain how and why. I trust their work. I would definitely recommend Trotter Air.

Alex and Chris came to do our yearly maintenance. As always , they were on time and extremely professional. They are awesome and we will always recommend this company!!

Trotter Air Services were outstanding when I had them replace my HVAC system. They arrived when they said they would and both A/C techs did a great job at removing the old equipment and installing the new keeping the mess to a minimum. I was made to understand my new thermostat and all they did with my HVAC system. I now have cold air as spring and summer approach. Thank you Chris, Sean, Juan, and Jose.

I woke up to no heat on Friday and Trotter Air Service was able to get me an appointment the same day. Chris came out and explained in detail what was wrong. He presented an honest and fair quote and they were back on Monday doing installation. Chris was so nice and helpful. He gave me a lot of great, useful information on the best way to run my system. I have signed up for their maintenance program and it’s nice to know they’ll be back in the fall to make sure everything is working good going into the winter. If you need any HVAC work done I highly recommend Trotter Air Services. The level of service and quality is exceptional and I love supporting local businesses.

I just wanted to give a huge shout out to Sean Trotter and his team at Trotter Air Services of Plano for doing an amazing job our new Air/ Heating System. This team does quality work with quality (Bryant) product. If you need any AC work and want an honest, fair quote definitely give them a shout. To be clear, this is unsolicited. I just find it rare to find quality at great prices and think we should all support local small business.

Great service!

Minor issue with drain line backed up and filling drip pan. Called at 10:45am, they were on site by 2PM, and fixed by 2:30PM. Can't ask for better service, and Alex was super kind and walked me thru everything.

Very reliable and efficient!

Yesterday morning, we woke up to no AC and a rising thermostat downstairs. One call to Trotter and they squeezed us in for a service call. Alex was super friendly and took time to explain the issue – a burnt wire on the start assist kit – and within 30 minutes had us back on our way to a cool house. Texas heat can be brutal, and yesterday was no exception. Thank you very much for the great (albeit last-minute) service!

I was introduced to Trotter air services in the fall when they came out to do maintenance on my AC system. Chris and Sean were both very personable and walked me through some of the issues with my system. I had to call them again regarding a minor issue, and they came out during their busy season within a day. I greatly appreciate the response and genuine concern to make sure that my system works properly as the Texas oven turns on. Thank you Chris and Sean. Bob Vesely.

Trotter continues to provide unparalleled service. I've used them for maintenance on existing systems and installation on new systems at multiple houses. The service levels are exceptional and they take the time to educate and inform, while providing expert guidance. It's a relief to deal with folks you can trust to treat you fairly and do the job correctly. I'm a huge fan and refer Trotter every chance I get.

They were very thorough. Chris and Sean made sure we understood what was happening. They were not pushy salespeople. Their workers were very uninvasive.

We called and they were able to come out the same day and they came at 5 pm on a Friday right before a holiday weekend. Chris was so informative and gave us additional information and tips to keep the system running in better shape. We loved that he explained things to help prevent issues without being condescending. He seemed very knowledgeable and professional. I highly recommend this company for your AC needs.

Very professional 👏

Our unit stopped working during one of the hottest time over a holiday weekend. We called Trotter Air and they promptly returned our call and scheduled a service call. They were able to add the refrigerant due to a slow leak and provide cool air for immediate relief. We knew it was only a matter of time before we were calling them back again, so we decided to replace the aged unit. We compared their bid with others and reviewed comments about their service level. They were on time and replaced the unit within a few hours returning the next day to show us how to use/set the new thermostat. We experienced an issue with the unit not cooling to the temperature expected after setting a timed schedule. All we had to do was call and they were back at the house the same day. They reviewed the readings throughout the house and determined it must be a faulty new thermostat and replaced it. They did not stop until they determined the issue. Their attention to detail and customer service was truly awesome. I would recommend Trotter Air Services without hesitation.

I've used these guys literally for decades and on three houses. It's family owned and mainly grows by customers recommending them for their quality service and work. Next time I need heating / air conditioning or duct work done, this is who I'll call.